With new possibility to import tickets from a spreadsheet, Comindwork creates a lot easier way to manage issues: tickets, tasks, bugs, requests etc. Now you may either one-time import your tickets from legacy issue tracking system to use in Comindwork, or apply this feature to update items using Excel or another spreadsheet software. I prefer Google Docs.

How to import tickets?

First, customize your issue/ticket process. Create all the fields you have in your legacy system, and make them look in a similar way.

Then you'll need to go to Project settings and find Import Data link under appropriate process customization. Either prepare spreadsheet with new items, or export existing items.

To export data, click on Export to Spreadsheet icon when on the list view. Thus you'll get your CSV file ready for making changes and re-uploading.

The rest of the process is really easy.

• Import your CSV file
• Map spreadsheet fields with Comindwork workflow fields
• If you're editing items, specify the unique ID field
• Verify your data once again before import
• Et voila! Your changed items, as well as new items, are imported into the system.

Please let us know if you have interest in this functionality, and want to use it in another way. Thanks for staying with us!

Alex

Comindwork семимильными шагами идет в сторону создания платформы для бизнеса. Мы постоянно добавляем возможности настройки всего - начиная от бизнес-процессов и полей задачи, и заканчивая отсылкой писем от Comindwork через собственный почтовый сервер.

Да, появилась потребность, появился клиент — и мы это сразу же реализуем. Теперь вы можете настроить для своей компании общение через почту в обе стороны:

Отсылка почты

Вы можете настроить фирменный стиль ваших писем. Если вместе с вашей командой Comindwork используют ваши клиенты,  им приходят сообщения от, например, "Корпоративный Интранет". Более того, как уже говорилось, вы можете слать письма, используя собственный SMTP-сервер.

Получение писем через POP3

Бывают случаи, когда вы больше любите работать через почту, чем через веб-интерфейс. Тогда для создания задач, или обсуждения вики-страниц мы даем возможность настроить ответы через ваш собственный POP3-сервер, или IMAP-сервер. Это еще больше дает возможность встроить Comindwork в политику безопасности компании.


Все эти возможности доступны администратору компании в меню "Настройки".

Для чего это нужно?

Первое, самое важное, — это безопасность. Comindwork соединяется с вашим почтовым сервером по защищенному каналу, и гарантированно шлет письма только вашим пользователям. Второе - это отсутствие задержек в доставке писем, и возможность указывать внутренние почтовые адреса пользователей без опасений, что они будут кем-то подсмотрены. И третье - вы можете настроить свои спам-фильтры как часы.

Удачи в построении инфраструктуры для своего бизнеса!
Алексей

Last month we've worked hard to improve adoption rate for customer teams. The way we did that is pretty standard: it's usability and user experience improvements. I'm sure that our clients have already found many new shiny things. Let me highlight just a couple of them, the ones that we're really proud of.

One-click search

Quick way to find data is one of the keys to quick work. And now it's more easy to search from any page on your Comindwork site. Instead of  "Search" tab, there's a handy widget that opens many possibilities to enhance your search. Just see the right-top corner of Comindwork environment.

Collapsible conversations

When collaborating on tasks or tickets, sometimes there's a situation when discussion grows really big. We've followed the great idea that's used in GMail: all the old messages are collapsed by default. Within a ticket, you may now add comment quickly, reply, cite, add video reply - and browse through previous messages easily.
Please let us know what you think of these improvements. And do not hesitate to propose your own improvements - your voice will be heard!

Keep talking!
Alex

Comindwork makes first small steps toward becoming a PaaS, Platform-as-a-Service.

In most knowledge-based companies you have a lot of data that you need to share, collaboratively change, discuss, analyze and store somewhere. It's fun, but Comindwork allows all those things in one place. I've created a small funny video to show the main possibilities of  data transformation in our system. Enjoy!



As always, feel free to give these features a try and let us know what you think.
Keep talking!
Alex

Comindwork is dedicated to become really close to customer team and clients. That's why we launch "External Login widget". It's the way to put link to your Comindwork to your company web site. 
The widget may work in various ways:

• Link that opens internal log-in form
• Floating form that sticks to any position in browser
• Small or big in-line form at specific place on your site

We encourage you to put Comindwork Login widget to your site, for your team and clients not to forget how to log in. And also this would help us to spread the word about our system.  Just go to your Setup -> Get Widgets menu, and add widget HTML code to your site. You may see how this works already on our site, www.comindwork.com as a sticky link on the right edge of the browser.

Let us know what you think of this new function!
Keep talking!
Alex