Treat any communication act as a value.
Why not communicate to client in a new better level? Making your client communication consistent brings lot of marketing benefits. With Comindwork as an Extranet tool, your company
- Shows up as open and friendly company
- Positions itself with higher level of management
- Make your response time less, and response more consistent
What you need is replace emails with automatic notifications. Duplicate ICQ and Skype talks with 'meeting results'. Keep notes about all events.
Use your communication as promotion. Constantly increase quality both in your product, and in your external/internal communications. 'The medium is the message' (c) Marshall McLuhan, don't you think so? :)
Keep talking, and thanks for staying with us!