First of all, Comindwork is a project management, collaboration and knowledge sharing system. There are lots of ways how users can use Comindwork. Software development and bug tracking can't live without each other. So let's take a look how Comindwork fits to be used as a
bug tracking system (when talking about other industries, then software development, it can be referred to
issue tracking).
One of the biggest mistakes a programmer can make is to think that he can remember all the bugs, or note them down. No that won't work, we need a real database that records real facts about the bugs like time, severity, description, attachments, requestor, responsible person to fix the bug, project, etc. Usually bug lifecycle is tracked through it's status.
Comindwork manages bugs with ease. Let's take a look at the main things to pay attention when managing bugs with Comindwork (check our
quick tour for screenshots):
- select type of the bug (request for info, enhancement, defect) - this will give valuable basic information for the responsible person;
- select priority (1- Process Immediately, 2- Give High Attention, 3 -Normal Queue, 4- Minor) - where 1 is highest priority;
- select state - you can choose from 3 main types: submitted, active and resolved;
- select visibility and permissions - this is very important because usually there are a lot restrictions in projects who can see what, this is easily managed in Comindwork;
- select target date - when the bug needs to be fixed;
- add description - write steps to reproduce, screenshots and any other info you think needed; this can be edited later if needed;
- select the responsible person and submit the bug. The person who is responsible then will be notified by email, and he is instantly notified through the project RSS feed.
When the bug is resolved, the responsible person sets the state to resolved and passes the bug to the requestor. Later you can easily find the bugs using Comindwork powerful search engine.
Of course in the free version there aren't customizable fields that we could add to particular projects yet, but please keep in mind that bug tracking (issue tracking) is just one of many features available for free. So start
Comindworking today! Use, manage, collaborate, share, give feedbacks and help us to make Comindwork better! :)